I have been searching through Apple Support but am not getting past this. Next, I reboot and get back to the OS X Utilities window and select Restore, when I get to where I am supposed to select a startup disk, there are no options shown If I select disk0, all the buttons are grayed out After verifying, the button for repair disk is still grayed out. When selecting “Mac OS X Base System”, I do see Verify Disk as an option and when I click on that, it shows “the volume of Mac OS X Base System appears to be ok”.

We have used command R to boot to the OS X Utilities window and have tried the following:įirst, Disk Utility, where it does show the hard drive as “disk0” and “Mac OS X Base System”. Once your Mac displays the desktop, were ready to correct the permissions problem. Verify a disks integrity and repair it with First Aid if the disk is damaged or corrupted.Create, backup, convert, compress, encrypt, and restore disk images. She has the flashing ? inside a folder when she turns on the mac. Select a device and your Mac will use it to finish booting. I am looking at a 13” macbook pro (2012 I believe) that belongs to a family friend who is not good at keeping backups.

Mac os x utilities screen on startup